Microsoft acknowledges printing issue in Windows 10 May 2020 Update, users complain about other bugs

Rabia Noureen


The Windows 10 May 2020 Update has started rolling out gradually to all PCs last month, but Microsoft still has work to do to fix bugs affecting this release. The Windows 10 Health Dashboard already lists more than 10 known issues for the May 2020 Update, but new ones have been discovered by users in the past couple of days. Here are the details about some of the latest issues affecting the Windows 10 May 2020 update:

Printer Problems

As Bleeping Computer notes, Microsoft Community forums are now filled with reports from users claiming that they are unable to print after installing this month’s Patch Tuesday updates released on June 9. Microsoft has detailed the printing bug that is causing problems with a range of enterprise printers on the Windows 10 Health Dashboard:

Print spooler might error or close unexpectedly when attempting to print: After installing KB4557957, certain printers may be unable to print. Print spooler may error or close unexpectedly when attempting to print and no output will come from affected printer. You might also encounter issues with the apps you are attempting to print from. You might receive an error from the app or the app may close unexpectedly. Note This issue might also affect software-based printers, for example printing to PDF.

Microsoft said that the vanishing USB printer port issue is also affecting older versions including Windows 10 November 2019 and May 2019 Update, but the company is already working on a fix coming in a future release.

Broken Fresh start functionality

According to a report by Techdows, some users are unable to use the built-in “Fresh Start” tool since the installation of the Windows 10 May 2020 Update. For those unfamiliar, Microsoft’s Fresh Start feature allows users to clean install Windows 10 on their PCs without removing their personal data. You can usually find the Fresh Start tool by heading over to Settings > Update and Security > Windows Security > Device Performance & Health > Additional Info.

However, those who installed the latest feature update are now being redirected to a Microsoft Support page instead of running Fresh start. Apparently, the bug has been inherited from previous Windows Insider builds, still, Microsoft has also not listed the bug as a known issue on the Windows 10 Health Dashboard.

Google Chrome login disruptions

As spotted by Windows Latest, the Windows 10 May 2020 Update is causing problems for Google Chrome users. According to the reports, Chrome users are continuously being logged out of all their accounts every time they reboot their PCs, and the bug is apparently affecting other software as well including There are numerous reports on Reddit and Google’s support forums [1, 2, 3] which indicate that the problem is affecting, Google Chrome, and potentially the new Microsoft Edge browser too.

The reports suggested that the bug is randomly deleting cookies on Windows 10 PCs, and users are forced to log in to their accounts as a result. However, it remains unclear if Microsoft is aware of or investigating the Chrome issues. Hopefully, both Microsoft and Google would be looking into this problem, and perhaps we will hear about a potential workaround soon.

Did you notice the aforementioned issues on your PC? Let us know in the comments down below.