Detailed list of known bugs and workarounds in the 'New Xbox One Experience' preview

Staff Writer

Xbox One

Director of Program Management at Xbox Mike Ybarra has posted a tweet linking to a list of known problems with the New Xbox One Experience preview.
To summarize:
Certain games and apps are known to fail upon launch:

  • Guacamelee: SCTE
  • Unmechanical
  • Elite: Dangerous
  • Pool Nation FX
  • D4: Dark Dreams Don’t Die
  • Xbox Fitness
  • Skylanders
  • Destiny: The Taken King
  • Game Compilation Discs (ex. Borderlands: The Handsome Collection, Saints Row IV).

Other problem games include:

  • Forza 6 may encounter graphical glitches
  • Assassin’s Creed Unity: Installing Assassin’s Creed Unity DLC while the game is open will cause it to crash when the DLC finishes downloading.
  • Elder Scrolls Online: Logging in to an existing character will cause an error indicating you do not have network connectivity and prevent you from connecting to the server.
  • Titles with DLC installation issues: Unable to install DLC from game collection as no manage UI is present. Simply download the DLC and bundled title from the Store.

Some apps will also fail to launch, including:

  • ABC News
  • VUDU
  • SlingTV
  • WWE
  • Showtime Anytime
  • Every Street United
  • BlinkBox
  • TWC TV

The following apps will launch, but will be unable to play video:

  • SyFy
  • USA Now
  • BravoNow
  • TED
  • MLB

Other system related errors and their accompanying workarounds include:

  • System Update Errors: If you encounter an update error screen while downloading a system update and the console freezes, please wait 3 minutes before rebooting the console to ensure crash data is captured. Crash data is submitted automatically; no action required on your part.
  • Party Chat: When entering connected standby with a party chat session open, after resuming from connected standby party chat may no longer function. Workaround: Hard reset.
  • Xbox Button: While holding down a button on the controller or plugging in a racing wheel and pressing the Xbox button, the power menu may pop up after which the Xbox button will fail to recognize input. Workaround: Hard reset.
  • Automatic Downloads: Content purchased from will not automatically download to the Xbox One console. This feature is planned to come later.
  • Browser: You will be unable to use voice commands in the browser; using voice commands in the browser will likely cause the console to hang. Workaround: hard reset.
  • My games & apps: After downloading a system update My games & apps may fail to populate. Workaround: Hard reset.
  • Games stuck in the queue: You may find games are unexpectedly remaining in the download queue.
  • Notifications: Friends do not receive game toast notifications.
Live TV also has several known issues as well:
  • Cable/Satellite set top box problems. Please continue to report video playback and audio issues using the Report a problem app to help the Xbox team improve the experience. HDMI troubleshooting steps:
    • Go Home and press the menu button on the OneGuide app to quit, then restart it.
    • Unplug and re-plug the HDMI-in cable from the Xbox, ensuring it’s seated securely in the port.
    • With the Xbox One turned on, pull the power cord on the cable/satellite box, wait a few seconds, and plug it back in.
    • Press and hold the power button on the front of the Xbox One to perform a hard reboot of the console.
  • Dolby Digital surround sound will not work for Live TV.
  • App Channels cannot be favorited.
  • The Xbox Snap TV voice command does not work. Workaround: use voice command by saying “Xbox Snap OneGuide” or choose OneGuide from the Snap Center.
  • The OneGuide pin doesn’t function. Workaround: You can launch OneGuide using the app, voice commands, or from the OneGuide twist.
  • You may experience a stuck frame streaming TV to the Xbox App. Workaround: You can enter OneGuide or resize your window to restore video playback.
  • The media transport controls do not work when streaming TV to SmartGlass and Xbox app clients.
  • When resuming from connected standby the Xbox One media remote may fail to send commands. Workaround: a hard reset resolves this.

The new Community Twist feature is missing a lot of content and functionality and will be filled and updated toward the public November release.
Xbox App/Smartglass issues:

  • SmartGlass and Xbox App Live TV/OneGuide: You may experience issues connecting to Live TV or OneGuide when connecting to the console with SmartGlass. Workaround: Set your SmartGlass connection to auto connect, quit the app, and restart. If the issue persists, hard reset the console.
  • Basic SmartGlass functionality is now available including gamepad navigation, touch navigation, remote text entry, media playback control, and companions for apps and games. Other more advanced features such as two-finger touch panning, media companions, and power on/off will not function in this build.

Xbox One Media Remove issues include:

  • When resuming from connected standby the Xbox One media remote may fail to send commands: Workaround: hard reset.
  • The buttons for media playback will not work (rewind, play, pause, fast forward, skip back, stop, skip forward). The directional and center “select” button will function as normal.

Issues for other accessories include:

  • USB TV Tuner: If you have a USB TV Tuner plugged into your Threshold Xbox One console, Windows and Windows Phone SmartGlass devices will crash when attempting to connect to the console. Workaround: switch to the Xbox App on Windows 10 or reset your TV settings and avoid setting up the USB TV Tuner.
  • Third Party Steering Wheels: Using a third party steering wheel will work in games, but may cause instability to the console after attempting to use the Xbox button to return to the dashboard. Workaround: hard reset.

Please bear in mind that this is a preview program, so it’s not at all surprising to see a huge laundry list of bugs. If anything, this bodes very well for the health of the upcoming November update, as the Xbox team is being very diligent and transparent about combating bugs.