Surface 2 prompts users for a ‘BitLocker recovery key’ upon restart, Microsoft rolls out fix


Surface 2 prompt users for a 'BitLocker recovery key' upon restart, Microsoft rolls out fix

Affecting only the Surface 2 (powered by Windows RT), Microsoft has rolled out a fix for an issue relating to a prompt which urges users to enter a BitLocker recovery key after turning the system on. This update for the Surface 2 is available right now via Windows Update.

“Some users of Microsoft’s ARM-based Surface 2 devices have been complaining that when resuming or restarting their devices from sleep, they have been prompted to enter their BitLocker recovery keys. For some, the problem was occurring every time they attempted to power up their Surface 2s; for others, the problem was intermittent,” reports Mary Jo Foley over at ZDNet.

Upon installing this update, you may be prompted to restart your Surface 2 – and hopefully you will not see the BitLocker prompt again. The first generation Surface RT, Surface Pro, and Surface Pro 2 are not affected by this issue.

“When you use a Surface 2 device, you are prompted to enter your BitLocker recovery key after you turn on or restart the device or you resume the device from the sleep state. These messages may be random or they may occur every time that you try to restore the device to operation,” Microsoft explained.

Head over to Windows Update to snag this fix. Let us know in the comments below if you experienced this issue.