Some users reporting issues with Surface Pen after installing the Fall Creators Update

Arif Bacchus

Most times when the Surface Pen is giving issues, it either means the battery needs to be changed out, or the pen needs to be paired again with Surface. Well, according to Computer World, a select set of Windows 10 users are having issues with the Surface Pen after installing the Fall Creators Update, and it is going beyond battery or pairing issues.

It is apparent that there is a bug in the Windows 10 Fall Creators Update where pinch to zoom no longer works, and where the system will not recognize the Surface Pen. Ranging from October 22 to November 2, there are multiple posts about the issues on the Microsoft Answers Forum, and even on Reddit.

Most of these users report that Surface Pen randomly will stop interacting with the screen, but with the side buttons on the pen still working. Microsoft provides the following solution and workaround for the problem, which appears to have worked for some:

  • Type Troubleshooting in the search box, click Troubleshooting.
  • Under Hardware and Sound, choose Configure a device.
  • The Hardware Troubleshooter will open.
  • Click on Next to run the Hardware and Devices Troubleshooter.
  • Choose the one you want to fix and click on Next. The Hardware and Devices
    Troubleshooter will try to fix the problem with the pen.

There is also a post in the Feedback Hub which lists the issue and it is marked as “We got it!” Though some users report that restarting “Intel Precise Touch” driver from Device Manager also resolves the problem, Microsoft may as well be aware of the issue and could be working on fixing it in an upcoming Patch Tuesday update. Best to keep tuned for more in the days ahead.