Microsoft introduces cutting-edge AI features for Dynamics 365 and Power Platform

Priya Walia

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At the Microsoft Business Applications Launch Event held yesterday, Microsoft announced the commencement of the 2023 Release Wave 2 for Dynamics 365 and Power Platform, scheduled to unfold between October 2023 and March 2024.

“At the Microsoft Business Applications Launch Event, we kicked off the 2023 release wave 2 for Microsoft Dynamics 365 and Microsoft Power Platform, a six-month rollout of new and enhanced capabilities scheduled for release between October 2023 and March 2024,” the company announced in a blog post.

With a focus on enhancing productivity, customer experiences, and overall business growth, the latest update introduces an array of features across the Microsoft Power Platform applications, coupled with transformative innovations within Dynamics 365.

Key updates within Dynamics 365 include features that aim to increase employee productivity, elevate customer experiences, and foster meaningful business growth.

Notably, the new AI capabilities in Copilot for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service are poised to streamline everyday tasks and enhance the customer service workspace, thereby boosting agent productivity and operational efficiency.

Also, the updated Microsoft Dynamics 365 Finance now offers enhanced planning and analysis capabilities, enabling seamless integration of operational and financial planning for better business insights.

Updates to Microsoft Dynamics 365 Supply Chain Management promise to improve demand planning and make the procure-to-pay process more efficient. Copilot assists purchasing agents in making informed decisions.

Also, the launch features solutions within the Power Platform that not only deepen customer understanding and streamline engagement but also usher in an era of AI-assisted low-code development.

The Microsoft Business Applications Launch Event also highlighted the success stories of companies like Suffolk, demonstrating how Microsoft Power BI effectively visualizes safety data across global construction sites, enabling proactive risk management and accident prevention.

Notably, Copilot’s inclusion within the Microsoft Power Platform has significantly streamlined the governance and administrative experience, expediting application development and promoting overall efficiency within businesses utilizing the platform. Let us know your comments in the section below.