Previously, Windows 10 users with certain Alienware PC models were receiving an error message when trying to download the Windows 10 April 2018 Update. As noted by a MSPU post, (via myITforum) the issue has since been resolved. Here’s a list of the five Alienware PC models affected by the error:
- Alienware 13 R3
- Alienware 15 R3
- Alienware 15 R4
- Alienware 17 R4
- Alienware 17 R5
Many Alienware PC users went right to Microsoft, complaining about Windows 10 download and install issues, hoping for a quick fix. The “Hybrid Laptops with discrete GPU connected to display,” was first posted in the Microsoft Answers forum in early May 2018:
“Some apps need to be uninstalled. These programs need to be uninstalled because they aren’t compatible with the upgrade: Hybrid laptops with discrete GPU connected to the display.”
It is unfortunate that Alienware PC users had to wait this long for a fix. Microsoft intentionally blocked the affected Alienware PCs from getting the update because of a known issue that would show a black screen upon exiting battery saver mode. Here’s hoping Microsoft is able to avoid any further Alienware PC issues in future Windows 10 updates.
