Xbox customer support comes out on top against Sony and Nintendo

1 min. read

Published on October 2, 2017

published on October 2, 2017

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In a new study by Tom’s Guide which looks at the level of support offered by the 3 largest gaming company’s, Xbox, Sony and Nintendo, they’ve worked out what they believe to be the company that provides the best support. The winner was Xbox, although both opponents, Sony and Nintendo, weren’t too far behind.

To Xbox’s advantage, Microsoft offers an all-round support, with a high-level of support across the 3 main mediums – phone, social media and its own website (which includes live chat, FAQs, forums and a support database). It was rated highly across all 3 areas.

It did, however, have a longer average call time than that of Nintendo. Nintendo’s average call time came in at just shy of 5 minutes, while Xbox was around 8 minutes. Sony provided strong phone support, but lacked in all other areas, while Nintendo struggled on social media.

All in all, the study concludes that Microsoft provides the best gaming tech support for its Xbox brand, making it easier for customers of Xbox to receive accurate, helpful solutions to their problems.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web. Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they're looking for.