Microsoft pulling back “Windows 10 Team 2020 Update” amid Surface Hub 2S installation issues

Kareem Anderson

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The Surface Hub isn’t a device that receives a ton of updates, and for good reason, as it’s designed mostly for communal use where sudden changes in UI, functionality, and features can become detrimental to expediency and productivity.

Perhaps, even worse than getting new UI and features that can disrupt a well-oiled productivity flow, is getting an update that breaks things, like the Windows 10 Team 2020 Update for the Surface Hub 2S.

On October 27, 2020, Microsoft made its  Windows 10 Team 2020 Update for the Surface Hub available. The W10T 2020 Update was intended to help admins “manage installations using Windows Update for Business rings, similar to your standard Windows 10 update rings.”

However, since its release, Surface Hub 2S users have been complaining and sending feedback to Microsoft about the update causing various issues on the device. Microsoft hasn’t divulged the list of specific complaints, but today, it acknowledged the groundswell of Surface Hub users who are experiencing bugs and issues due to the new update rollout.

To date, we have 70% of all eligible devices in Phase 1 and 2 regions updated. While the majority of these devices were updated successfully, we have received feedback from a small number of customers who have encountered post-install issues. To ensure that we deliver an updated experience of the highest quality, we have taken two important actions:

  • We have created a summary of the current list of known issues, solutions, and remediations for transparency and to assist your team in diagnosing and resolving issues.
  • We have paused the Windows Update phased releases. Phase 1 and 2 were released per the schedule below and Phase 3 and 4 will be paused for the remainder of 2020.

In the same press release, Microsoft also offered workarounds for users that include using Bare Metal Recovery images to get around installation issues. In addition, Microsoft also noted that those who are “in a state of transition between Window 10 Team Edition version 1703 and 20H2,” by extending support through March 16, 2021.