A new complaint about ASUS after-sales service is getting attention after a user claimed that repeated repair attempts failed to fix a faulty laptop and the company is now refusing further support without extra charges. The case centers on a laptop that has reportedly gone through multiple repairs but still remains unusable due to serious thermal issues.
According to a post shared on Reddit, the user said ASUS handled the same laptop through 10 separate RMA requests over a period of around 18 months, yet the core issue remained unresolved. The device reportedly suffers from overheating, random shutdowns, lag during basic tasks, and battery problems even when plugged in, which makes it difficult to use for daily work.
10 RMAs and still no working laptop
The user explained that ASUS replaced several key components during these repair attempts, including the motherboard, battery, and power adapter, but the fixes did not solve the problem. Over time, the laptop accumulated more than 50 days of downtime, which affected the user’s work and academic use.
Reddit user u/Delicious-Muscle2029 described that a previous repair even involved switching from an Intel Core i5 motherboard to a Core i9 variant without upgrading the cooling system, which led to power imbalance between the CPU and GPU and worsened the thermal performance. The system now throttles heavily and struggles with basic applications.
Service blocked unless extra fee is paid
The situation escalated when the user tried to initiate another repair request and was reportedly blocked from doing so unless a chargeable battery service fee was accepted. The user refused to pay, stating that the device has broader hardware issues beyond the battery, and claims ASUS had earlier promised a final resolution.
The complaint also mentions that the representative handling the case is no longer responding, leaving the issue unresolved. With the laptop still under warranty, the user expressed frustration over the lack of a replacement or a clear fix, raising fresh concerns about how ASUS handles complex repair cases.
