Amazon Web Services has introduced Amazon Connect Health, a new AI-powered platform designed to handle administrative work in hospitals and clinics. The system helps healthcare teams automate routine tasks such as appointment scheduling, patient verification, documentation, and medical coding, which often take time away from patient care.
The platform connects directly with electronic health record systems and works alongside existing clinician software, allowing providers to manage administrative workflows without switching between multiple tools. Amazon says the goal is to reduce manual work so doctors and staff can focus more on treating patients.
In an official announcement, Amazon Web Services explained the reason behind the launch and how healthcare staff spend a large part of their time on administrative tasks.
“Staff spend up to 80% of call time on manual data compilation across fragmented tools… verifying patient identities, scheduling appointments, and stitching together patient histories pull clinicians and their teams away from patient care.”
— Colleen Aubrey, Senior Vice President, AWS Applied AI Solutions
AI system designed for healthcare workflows
Amazon Connect Health uses AI agents that complete tasks on behalf of staff. The platform verifies patients, checks insurance, schedules appointments, reviews medical histories, and generates documentation. It also transcribes doctor conversations during visits and prepares clinical notes for review.
AWS said the software costs $99 per user each month and supports up to 600 patient encounters monthly.
The company already offers healthcare services such as Amazon Comprehend Medical, HealthLake, and HealthOmics, but Amazon Connect Health marks its first large AI agent platform designed specifically for healthcare providers.
