NZXT has issued a detailed response to claims that one of its AIO coolers leaked and damaged an ASUS ROG Astral GeForce RTX 5090, pushing back against a Reddit post that gained traction earlier this week and questioning key parts of the user’s account, especially around compensation, timelines, and how the case moved forward.
According to NZXT, the widely shared figure of $2,855.99 does not reflect what the company actually offered, since it says that number only represented the original invoice price and was corrected the same day to match market value, which the company states reached $4,161.90, while also noting that it made multiple attempts to settle the matter through both replacement and cash offers.
Compensation and Timeline Dispute
NZXT states that it extended five separate compensation offers, including a replacement GPU and a cash payout based on current market pricing, and adds that it accepted the customer’s own counter offer before the situation became more complicated.
“The $2,855.99 figure is not what NZXT offered… it was corrected the same day to $4,161.90… NZXT made five separate compensation offers, including a brand-new ASUS ROG Astral RTX 5090 sourced at retail and a cash settlement at current market value. On February 27, NZXT accepted the customer’s own counter-offer of $4,378. He then added new conditions and did not sign.” — NZXT
The company also challenges the timeline shared online, stating that the GPU was returned after settlement options were rejected and that the claim later reopened with a higher demand, which adds another layer to the disagreement.
Salvage Policy and Safety Concerns
NZXT explains that it retains damaged hardware after a full payout because liquid-damaged components pose what it describes as “an electrical risk,” and it adds that this policy helps prevent unsafe parts from reentering the market, while also mentioning that it issued an RMA for the motherboard but the customer chose not to proceed.
The company’s response presents a more complex situation than the original Reddit post suggested, and with the case now referred to its legal team, the dispute appears far from settled.
