Amazon is facing serious criticism after a buyer claimed he paid nearly ₹3 lakh for an RTX 5090 graphics card but received a packet of detergent powder instead, and the company refused to issue a refund even after reviewing evidence. The case highlights growing concerns around high-value electronics purchases on online platforms, especially when third-party sellers are involved.
The incident revolves around a GIGABYTE GeForce RTX 5090 WindForce OC 32G, a premium GPU priced at ₹2,99,995, which roughly converts to $3200. The buyer expected a high-end graphics card but instead found a 1kg packet of Ghadi detergent powder inside the box, raising immediate red flags about packaging, weight, and seller authenticity.
According to Reddit user u/void_SW, who shared the full experience online, the issue started on delivery day when he recorded an unboxing video as a precaution.
“On delivery day (March 14), we set up a camera for an unboxing video. While the outer Amazon shipping bag was sealed, the internal GPU box was a disaster: physical damage, sliced manufacturer seals covered in clear tape, and a fake aftermarket barcode (‘X002IVLPDX’) slapped on the front. Inside was a 1kg packet of Ghadi detergent powder.”
The buyer said he spent over a week contacting Amazon’s Executive Customer Relations team, including multiple representatives, but received no meaningful updates. He described a timeline where resolution dates kept getting delayed without clear reasoning.
“I was initially told the issue would be resolved by March 18th/19th. They then arbitrarily pushed the resolution date to March 25th, claiming a ‘thorough’ investigation by multiple ‘specialized teams’ was needed.”
The situation escalated when the buyer warned he would approach consumer court, after which Amazon responded quickly but denied the refund.
“Exactly 15 minutes after that call, I received an email stating that based on their ‘comprehensive review,’ the correct product was shipped and they would not process a refund.”
Packaging and seller details raise questions
The buyer shared images of the package and invoice, which revealed several inconsistencies. The shipping label showed a total weight of just 1.56 kg, while an RTX 5090 typically weighs close to 3 kg, which clearly suggests the original product was never inside the box.
The product listing also showed it was sold by a third-party seller named “FAB World Point,” but the invoice carried a different name, “MOHD KHALID.” In addition, the invoice listed 0% iGST, even though computer hardware sales in India require 18% tax, which raises further concerns about the transaction.
The buyer noted that another customer reportedly received the same detergent packet from the same seller just days earlier. This suggests a possible pattern rather than a one-off incident, especially in high-demand products like the RTX 5090, which already face supply issues and inflated pricing.
Cases like this show how scams around premium GPUs continue to surface, and even strong evidence like unboxing videos does not always guarantee a resolution. Buyers spending large amounts online now face growing pressure to verify sellers, check invoice details, and record deliveries carefully, yet this case shows that even those steps do not always protect the customer.
